Shipping policy
Handling Time
We aim to dispatch orders the next working day after an order is received, but generally ask to allow 2 business days for orders to be dispatched. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. This doesn't allow for our frozen berries, we use specialised frozen couriers that do not offer tracking services.
How much does shipping cost?
All domestic orders over AU$150.00 are eligible for free shipping. For domestic orders, we use a mix of carriers, such as Australia Post, Direct Freight & Couriers Please.
Do you ship globally?
We currently ship throughout Australia. For all American orders please visit our Amazon Store Front here.
How long will my order take to arrive?
Once dispatched, domestic orders (within Australia) will take anywhere from 1 to 7 business days, and up to 12 business days if you’re regional.
Will I have to pay for customs fees?
International packages are all shipped via DHL Express Post. Please note that your country MAY charge taxes on your orders that we cannot be held responsible for. Neither Mt. Wilder Berries, nor DHL Express are able to calculate these local delivery charges, hence these will have to paid separately by the customer.
Do you offer returns?
If your product arrived damaged or faulty, please submit a return request info@mtwilderberries.com.au outlining the primary reason for the return. This must be submitted within 5 days of receiving your product with the sales invoice included in the package. We recommend using tracking as we cannot guarantee a full refund if your product gets lost in the mail.